General Operations

• Provides leadership and works with staff to develop and maintain a high-performance, customer service-oriented work environment that supports achieving MAAC’s mission, strategic goals, and core values.
• Coordinates and integrates program functions and responsibilities to achieve optimal efficiency.
• Manages, supervises, oversees, and evaluates the daily operations and staff; conducts audits of group sessions, ensuring group topics pertain to the use/abuse of alcohol and drugs; monitors counselor work schedules and performance.
• Ensures implementation of program schedules and all program goals are met; evaluates the effectiveness of program activities and recommends modifications to processes and procedures; prepares narrative and statistical program performance reports and recommendations; prepares reports on program activities and results.
• Develops customer service/quality control procedures for the program; prepares and maintains a variety of records, reports, and files.
• Attends a variety of meetings, conferences, committees, seminars, and training sessions as a representative of MAAC Health Services.
• Develops goals and oversees the overall strategy and direction of the Health Services programs in alignment with the strategic objectives of the organization.
• Monitors program performance and makes data-driven decisions to enhance operational efficiencies and productivity.
• Stays informed about developments in addiction treatment and integrates innovative approaches into programs.
• Builds and maintains relationships with external partners, referral sources, community organizations, and regulatory agencies.
• Ensures program operations and activities adhere to legal guidelines and internal policies.